Haunted Lineage Lab — Service Terms

Effective date: October 2, 2026 Version: 1.2

These Lab Service Terms ("Lab Terms") apply to your use of the Haunted Lineage Lab, including lab.hauntedlineage.com, the Haunted Lineage Lab mobile app, and related features (together, the "Lab"). The Lab is operated by Haunted Lineage LLC d/b/a Haunted Lineage ("we," "us," or "our").

The Lab Terms add to our main Terms and Conditions ("Main Terms"). The Main Terms still apply to you. If the Lab Terms and the Main Terms conflict, the Lab Terms control for anything involving the Lab.

By creating a Lab account, starting a subscription, or using the Lab, you agree to these Lab Terms, the Main Terms, and the Lab Privacy Notice.

1. Who Can Use the Lab

• You must be at least 18 years old to create a Lab account.
• If you use the Lab for a team, group, or business, you confirm that you are allowed to accept these Lab Terms on its behalf.
• You are responsible for everything that happens under your account. Keep your login credentials private and tell us right away at site@hauntedlineage.com if you think someone else has accessed your account.
• Your Lab account may be connected to your Haunted Lineage website account. Deleting one may delete the other, as described in the Lab Privacy Notice.

2. Subscriptions, Billing, and Cancellation

• Plans. Some Lab features require a paid subscription or an add-on (such as a storage pack). Plan details, prices, and limits are shown in the Lab before you buy.
• Payment and saved methods. Stripe processes payments and stores the subscription payment method. We store Stripe customer/subscription references and transaction records, not your full card number or security code. Purchasing a recurring plan authorizes its disclosed recurring charges until cancellation takes effect. Confirming a paid upgrade authorizes the displayed upgrade charge. Stripe may charge that method without asking you to enter your card again and may require additional authentication.
• Automatic renewal. Subscriptions and add-ons renew automatically at the end of each billing period at the current price, until you cancel. We will show the renewal terms before you buy and will give you advance notice of any price change.
• Plan changes. A paid upgrade takes effect after successful payment of the displayed prorated amount. The next renewal uses the new plan's price. A scheduled downgrade takes effect at the end of the paid period, without a refund for unused time.
• Payment problems and notices. A rejected upgrade leaves the current plan unchanged. Stripe may retry failed renewals; paid access may end if payment is not recovered. We send transactional purchase, upgrade, renewal, and payment-problem emails and show billing notices in the Lab. Automatic retries do not each generate a separate failure email. Delivery is not guaranteed; keep your details current and check billing. A network error alone does not establish the charge outcome.
• Cancelling. Cancel in Settings → Subscription & Billing. Cancellation stops future renewals. You keep access until the end of the period already paid for. Contact site@hauntedlineage.com for billing or payment-method help.
• No refunds. Payments are non-refundable, including for partial billing periods, unused features, or unused storage, except where the law requires a refund.
• Lapsed or cancelled subscriptions. Private investigation data has a 45-day renewal/export grace period after paid access ends, not after the cancellation request. It may be permanently deleted afterward; deletion is not necessarily automatic on day 45. Explicit authorized deletion and voiceprint-consent expiry can occur sooner. Investigations containing public data are excluded from automatic deletion for age, subscription lapse, account closure, or quota. This is retention protection, not immutability: investigators with access may deliberately remove mistaken recordings, sensitive information, individual items, or the whole investigation using the applicable deletion confirmations. Administrators may also explicitly delete data, including through Admin delete-all. This does not guarantee protection against the failures in Section 4.
• Storage limits. Exceeding a quota can block uploads until you free space or upgrade, but does not automatically delete existing evidence.

3. Your Data

"Your Data" means everything you or your team put into the Lab, including case files, notes, logs, location details, photos, audio, video, transcripts, voiceprints, questionnaires, signed documents, and equipment records.

• You own Your Data. We don't claim ownership of it.
• Limited license to us. You give us permission to store, copy, process, transmit, and display Your Data only as needed to run, secure, support, and improve the Lab for you and your team, and as described in the Lab Privacy Notice.
• The broader content license in the Main Terms does not apply to Your Data. We do not sell Your Data or use it for advertising. Private investigation data is not published by us. Marking data public authorizes display through the Lab's public-access features; obtain any required Third-Party permission first. If you separately publish through another Haunted Lineage service, the Main Terms apply to that shared copy.

4. Data Storage, Backups, and No Guarantee Against Loss

Please read this section carefully.

• How we store data. We store Lab data on commercially hosted servers using industry-standard security and redundancy practices.
• No system is immune to loss. Hardware failure, software defects, security incidents, natural disasters, provider outages, and other catastrophic events can happen.
• You are responsible for your own backups. You are solely responsible for keeping independent backup copies of Your Data, including case files, recordings, media, and signed documents. Use the export tools in the Lab (such as case exports and the full data archive) or any other method you choose. Back up regularly, and always keep your own copy of anything you cannot afford to lose.
• No guarantee. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DO NOT GUARANTEE THAT YOUR DATA WILL BE PRESERVED, AVAILABLE, OR RECOVERABLE, AND WE ARE NOT LIABLE FOR ANY LOSS, CORRUPTION, OR UNAVAILABILITY OF YOUR DATA, WHATEVER THE CAUSE.
• Data on your device. The Lab can work offline and saves data on your device (in browser or app storage) until it syncs. We do not back up data that has not synced to our servers. That data may be permanently lost if you clear your browser data, uninstall the app, reset or lose your device, or sign out before syncing finishes.
• Deleted investigations. Private investigations in Deleted Investigations are eligible for permanent cleanup after 7 days. Explicit permanent deletion can occur sooner. Public investigation data is excluded from automatic cleanup but investigators with access may deliberately delete it. Whole-case deletion requires confirmation, including typing the displayed confirmation phrase. Permanent deletion cannot be undone.
• Account deletion. Deletion removes your Lab login and owned voiceprints and initiates deletion across linked Haunted Lineage services. Shared investigations and public data are not automatically removed with the login; investigators who retain access or administrators may deliberately delete them. Delete any mistaken or sensitive investigation items before closing your account, or contact support afterward. Linked published content may be reassigned. Billing/legal records and anonymized operational audit entries may remain as described in the Privacy Notice. Clear local device copies separately; server deletion cannot erase every offline device.
• Server backups are not your backup. Any backups we make exist only to protect the service as a whole. They may not include Your Data at all, they depend on available server capacity, and we are not required to keep them or to restore any file, case, or account from them. Your own exports are the only backups you can count on.

5. Your Responsibilities for Other People's Information

The Lab is often used to document clients, property owners, witnesses, team members, and other people ("Third Parties").

• You decide what to collect. For Third-Party information you enter or record, you (or your team) are the party responsible for that information. We store and process it for you, following your instructions.
• Get permission. Before you record, photograph, film, or document a Third Party, or enter their personal, contact, location, or health information, you are solely responsible for getting any notice, consent, or permission the law requires.
• Recording laws. Some states and countries require every person in a conversation to agree before audio is recorded. You must follow the recording laws wherever you use the Lab.
• Property access. You must have permission to be on any property you investigate. The Lab's site-access forms do not give you that permission by themselves.
• Sensitive information. Collect health, medical, or other sensitive information only when it is truly needed, with consent, and keep it to a minimum.
• Minors. Do not record or document a minor without the documented permission of a parent or legal guardian.
• Requests from Third Parties. If a Third Party asks us to access or delete information you entered about them, we may send the request to you. You agree to respond to it as the law requires.

6. Voiceprints

Voiceprint features create a mathematical voice profile used to tell speakers apart in recordings. Voiceprints may be considered biometric information under some laws.

• Voiceprints require separate written electronic consent from the speaker through the Lab consent form before creation. Consent expires after six months; a new voiceprint with new consent is required afterward. Signing in, analysis, and syncing do not extend consent.
• Do not sign for another person. The speaker must read the disclosure, type their own name, and affirm consent before recording. Public case retention does not extend biometric consent or voiceprint retention.
• How we collect, use, keep, and destroy voiceprints is described in the Lab Privacy Notice.

7. Teams

• Team data. Data shared with a team can be seen and, depending on role, changed or deleted by other team members.
• Team administrators can manage members, settings, branding, legal templates, and shared data. Choose administrators you trust.
• Leaving a team. If you leave or are removed from a team, you may lose access to that team's shared data. Export what you need before you leave, if your role allows it.
• Disputes. Disputes between team members about team data are between you and your team. We are not required to step in.

8. Legal Templates and Electronic Signatures

• Not legal advice. The Lab's agreement templates (such as site-access agreements, liability waivers, and media releases) are general starting points. They are not legal advice, and we do not guarantee they are valid or enforceable where you use them. Have a local attorney review any form before you rely on it.
• You are the party to the agreement. Agreements you prepare in the Lab are between you (or your team) and the signer. We are not a party to them.
• Electronic signatures. The Lab records signature details (such as names, time stamps, and an audit page) to help document signing. You are responsible for deciding whether electronic signatures meet your legal needs.

9. Analysis Tools and Results

The Lab includes tools for audio, video, image, sensor, and environmental analysis, including automated and AI-assisted features such as transcription and speech detection.

• Results may be wrong or incomplete. Automated results can contain errors, false positives, and false negatives.
• No claim of proof. Nothing in the Lab confirms, proves, or disproves paranormal activity. You are responsible for how you interpret and present your findings.
• Not a safety device. Sensor readings (including carbon monoxide or environmental alerts) are for reference only. They do not replace certified safety equipment or emergency services.

10. Acceptable Use

In addition to the rules in the Main Terms, you agree not to use the Lab to:

• record, track, or document anyone without the legally required consent;
• trespass, or encourage others to trespass;
• stalk, harass, threaten, or expose the private information of any person;
• upload unlawful content, or content you do not have the right to use;
• get around plan limits, storage limits, or security features; or
• resell, sublicense, or provide the Lab to others as a service without our written permission.

11. Suspension and Termination

• We may suspend or close a Lab account that breaks these Lab Terms or the Main Terms, puts others at risk, or goes unpaid.
• Where reasonable and allowed by law, we will try to give you notice and a chance to export Your Data first. We are not required to do so, which is another reason to keep your own backups.
• Sections 3 through 6 and 8 through 14 continue to apply after your account ends.

12. Third-Party Services

The Lab relies on outside services for things like maps, address lookup, weather, geology, time sync, payments, and email. These are listed in the Lab Privacy Notice. We are not responsible for their availability, accuracy, or practices.

13. Disclaimers and Limitation of Liability

• "As is." The Lab is provided "AS IS" and "AS AVAILABLE." Section 10 of the Main Terms (Disclaimer of Warranties) applies to the Lab.
• Liability cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE LAB IS LIMITED TO THE AMOUNT YOU PAID US FOR THE LAB IN THE 12 MONTHS BEFORE THE CLAIM.
• No indirect damages. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill.
• Where the law doesn't allow it. Some jurisdictions do not allow certain limitations. In those places, these limits apply to the fullest extent the law allows.

14. Indemnification

Section 12 of the Main Terms (Indemnification) applies to the Lab. It also covers any claim by a Third Party related to information, recordings, images, voiceprints, or documents that you collected, entered, or shared through the Lab.

15. Changes to These Lab Terms

We may update these Lab Terms from time to time. If a change is material, we will notify you in the Lab or by email, and we may ask you to accept the new version before continuing to use the Lab. The effective date and version number at the top show when the terms last changed.

16. Contact

Questions about these Lab Terms: site@hauntedlineage.com Haunted Lineage LLC, 1664 South Sharp Ave, Marshall, Missouri 65340